Privacy Policy- APP

Paul Agnew Designs is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


PADesigns Pty Ltd (hereinafter “we, our or us”) understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This privacy notice explains what data we collect, how we use your personal data, reasons we may need to disclose it to others, and how we keep it securely. This
privacy policy has been written in compliance with any additional safeguards under General Data Protection Regulations (GDPR) Act 2018 and any successor legislation.

The Data Subject, you, will be a user and/or owner of at least one Paul Agnew Designs ilektro fireplace marketed and sold by the Controller through a network of approved dealers. A main feature of this fireplace is the ability to control and operate the fireplace by using an App through your smart phone/tablet/watch application. To enable this feature, the user and/or owner must create an account. This account will be administered and hosted by us.

The information that we provide in this policy has been made clear and concise to make it easy to understand. Personal data collected directly from you or received by us from external parties for the purposes of contacting you, with your consent, to promote, market the sale of, and sell our products and/or services, is subject to this privacy policy.

Who are we?

PADesigns Pty Ltd (ABN 617 020 069), an Australian company with over 30 years of experience is one of the leading suppliers of fireplaces, fires, and stoves worldwide. We are the data controller as we determine with your consent, what authorized dealers/stockists/partner companies closest to your postcode location will receive and process your data for the means of contacting you only in relation to the promotion, marketing and/or sale of our products and/or services.  Our contact details are shown below.

What personal data do we collect and why?

We collect and use personal data (including name, address, telephone number, email, user defined password & IP addresses) to better provide you with the required services, or information. In the case of IP addresses, these are collected to give the optimum browsing experience of the products and services available in your geographic region. We will also collect the user/owner’s acceptance of our Terms and Conditions and Privacy Policy.

We respect your personal data and therefore we will take appropriate steps to ensure that your privacy rights continue to be protected if we transfer your information outside of Australia. This might be necessary where you have told us that you are interested in receiving our goods/services outside Australia. Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

Please be assured that we will not use your information for any of the purposes mentioned if you have indicated that you do not wish us to use your information in this way when submitting the information.

What do we do with your data?

We use information about you in the following ways:
To provide you with products and services;
To comply with our contractual obligations we have with you;
To help us identify you and any accounts you hold with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to your requests if you contact us with a query;
To administer accounts;
To detect fraud and to make sure what you have told us is correct;
To carry out marketing and statistical analysis;
To notify you about changes to our website and services;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We only share your data with our authorized data processor with whom we have a contract to manage and process your personal information confidentially to create a solution account for you, reset passwords as necessary or delete data when requested.

Whilst we cannot be responsible for the privacy policies and practices of third-party websites, plugins, and applications. Rest assured, we take reasonable measures to ensure that our partners have appropriate data protection measures in place and therefore that they are compliant with GDPR. We do encourage you to read the privacy policy of any and every website you visit.

We process your personal data only with your consent (which is provided when you accept these Terms and Conditions and this Privacy Policy), and only for the purpose you have consented to.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

Personal data is stored and retained by us and our data processor as long as you have a PADesigns account.  On occasion we may keep anonymized data for the purposes of analyzing sales data, account creating numbers and application downloads/updates.

Your Rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

If you stop us from processing your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our goods or services to you.

You have the right to receive from us your personal data that we hold if you make the request. Please contact us at

How to contact us?

If you have any questions or a complaint about the use of your personal information, please contact us +61 481 228 930 on, or write to us at:

PADesigns Pty Ltd
148-150 Cochranes Road
Moorabbin 3189
Victoria Australia

In the unfortunate event of a need for you to complain, we will do our best to resolve your complaint.